Send Tawk.to Leads to Odoo

TawkTo to Odoo Integration Guide

With Syncspace, you can automatically send new messages or contact details from Tawk.to directly to your Odoo database—no coding or technical skills required. Your data flows automatically from one platform to the other.
Just follow the steps in this guide, and your Tawk.to submissions will start showing up in Odoo automatically.

It’s fast, simple, and saves you time.

 Prerequisites:

• You have access to both a TawkTo account and an Odoo instance.
• You are logged in to both platforms.

Step 1 Click on App Credentials

Step 2 Create a new Credential

Step 3 Configure App details

• Add your App Name
• Select Odoo from the Dropdown

Step 4 Add the credentials for the Odoo then verify and save"

• Add your Odoo URL
• Add your Odoo Data Base Name
• Add your Odoo User
• Add your Odoo User Password
  

Step 5 Click on Add Space to create new space

Step 6 Select your Source App from the dropdown and copy webhook URL

• Choose Tawk To

Step 7 Steps to Verify Webhook URL in Tawk.to

• Log in to your Tawk.to account and go to the Dashboard.
• On the top of the dashboard, click the Settings (gear) icon.

Step 8 A new page will open ,in the sidebar menu, click on Settings again.

Under Settings, click on Webhook.

Step 9 Click on the "Create Webhook" button.

Paste your URL into the “Endpoint URL” field with a name

🔔 Note: Choose chat events like “chat-end” if you want to receive the visitor’s details along with their message.

Step 10 Click Save to complete the setup.

Step 11 Go back to the integration platform and click Verify Webhook, then click Continue

Step 12 Select your Target App from the dropdown

• Choose Odoo

Step 13 Select the appropriate Odoo Model from your app credentials

•  Example: Leads, Contacts, Job applicant

Step 14 Select the Odoo account you created earlier while setting up your app credentials.

Step 15 Click on the "Save and Map Fields" button.

Step 16 Match Twak.to fields to the Odoo fields

• Example: Name → Full Name, Email → Email,

Step 17 Choose how you want to save your space

You will see two buttons: Save as Draft and Save and Activate.

• Click Save and Activate, your space will be saved and activated automatically.

• Click Save as Draft, This will save your space, but it won’t be active. You can activate it later by following the next steps.

Step 18 From the Action Column, click to Activate Your Space

Step 19 Start your Test chat session in Twak.to

Step 20 Log in to your Odoo account and go to your CRM module → Leads

• You should see a new record created based on the chat session