Send Tawk.to messages to Sendgrid

TawkTo to Sendgrid Integration Guide

With Syncspace, you can automatically send new messages or contact details from Tawk.to directly to your SendGrid contact list—no coding or technical skills required. Your data flows automatically from one platform to the other.
Just follow the steps in this guide, and your Tawk.to submissions will start showing up in SendGrid automatically.

It’s fast, simple, and saves you time.

 Prerequisites:

Before you begin, make sure:

• You have an active TawkTo account.
• You have a SendGrid account set up.
• You are logged into both platforms in your browser.

Step 1 Click to App Credentials

Step 2 Create a New Credential

Step 3 Configure app details

Add your App Name
Add your app from Multiselect Dropdown

Step 4 Add Your Api Key and click on Verify then save it.

Need help creating credentials? Click here for the guide.
If you’ve already done that, continue below to create the space.

Step 5 Click on Add Space to create new space

Step 6 Select your Source app from Dropdown

Choose Tawk To

Step 7 Copy the Webhook URL generated for Google Ads Leads form

Step 8 Steps to Verify Webhook in Tawk.to

• Log in to your Tawk.to account and go to the Dashboard.
• On the top of the dashboard, click the Settings (gear) icon

Step 9 A new page will open ,in the sidebar menu, click on Settings again.

Under Settings, click on Webhook.

Step 10 Click the "Create Webhook" button.

Paste your URL into the “Endpoint URL” field with a name

Note: Choose chat events like “chat-end” if you want to receive the visitor’s details along with their message.

Step 11 Click Save to complete the setup.

Step 12 Start Your demo live session fill the details

Step 13 End this live chat Session

Step 14 Now Verify the Webhook and Click continue the process

Step 15 Select the target app from your Dropdown

Choose SendGrid

Step 16 Choose the Contact as SendGrid Model

Example: Add Contact to a List
First Save the Settings and Click for Map Fields

Step 17 Match your tawk to fields to SendGrid fields

• Example: Name → First Name, Email → Email Address

Step 18 Activate Your Space from Action column

Step 19 Start your chat session

Fill your demo user details accordingly

Step 20 End your chat session

Step 21 You can check your data synced in your Sendgrid account in Contacts list