Send Live Chat Leads to Google Customer list

Send Live Chat Leads to Google Customer List Integration Guide

With SyncSpace, you can automatically send lead data collected from your website’s live chat directly to your Google Customer List—no manual work or coding required. As soon as a visitor engages with your live chat and submits their contact details, their information is synced instantly to your Google Ads audience for remarketing and customer match campaigns.

Just follow the steps in this guide, and your live chat leads will begin appearing in your Google Customer List automatically.

It’s quick, effortless, and helps you reconnect with interested visitors across Google Search, YouTube, Gmail, and the Display Network.

Prerequisites:

Before getting started, make sure:

• You have a live chat solution installed on your website.

• You have a Google Ads account with access to Customer Match.

• You are logged into both platforms in your browser.

Step 1 Click on Add Space to create a new space

Step 2 Select your Source App from the dropdown and copy webhook URL

Step 3 Copy the Webhook generated for live chat

Step 4 Steps to Verify a Webhook in LiveChat

new link

Step 5 Go back to the integration platform and click Verify Webhook, then click Continue

Step 6 Select your Target App from the dropdown

Step 7 Select the Google Customer list account you created earlier while setting up your app credentials

Step 8 Choose Credentials for Google Customer list

Step 9 Click on the "Save and Map Fields" button.

Step 10 Match LiveChat fields to Google Customer list fields

Example: Name → Full Name, Email → Contact Email, Message → Notes

Step 11 Choose how you want to save your space

You will see two buttons: Save as Draft and Save and Activate.

• Click Save and Activate, your space will be saved and activated automatically.

• Click Save as Draft, This will save your space, but it won’t be active. You can activate it later by following the next steps.

Step 12 From the Action Column, click to Activate Your Space