Send Live Chat Leads to Meta Customer list

Send Live Chat Leads to Meta Customer List Integration Guide

With SyncSpace, you can automatically send new leads captured through your website’s live chat directly to your Meta Customer List—no coding or manual exports needed. As soon as a visitor submits their information via live chat, their details are synced to your Meta audience for precise ad targeting and retargeting.

Just follow the steps in this guide, and your live chat leads will begin appearing in your Meta Customer List automatically.

It’s fast, effortless, and keeps your ad targeting up-to-date in real-time.

Prerequisites:

Before getting started, make sure:

• You have a live chat tool integrated into your website.

• You have a Meta Business Manager account with permission to manage Customer Lists.

• You are logged into both platforms in your browser.

Step 1 Click on Add Space to create a new space

Step 2 Select your Source App from the dropdown and copy webhook URL

Step 3 Copy the Webhook generated for live chat

Step 4 Steps to Verify a Webhook in LiveChat

Link

Step 5 Go back to the integration platform and click Verify Webhook, then click Continue

Step 6 Select your Target App from the dropdown

Step 7 Select the meta customer list account you created earlier while setting up your app credentials.

Step 8 Choose model for Meta Customer list.

Step 9 Click on the "Save and Map Fields" button.

Step 10 Match the fields between livechat and meta customer list

Example: Name → Full Name, Email → Contact Email, Message → Notes

Step 11 Choose how you want to save your space

You will see two buttons: Save as Draft and Save and Activate.

• Click Save and Activate, your space will be saved and activated automatically.

• Click Save as Draft, This will save your space, but it won’t be active. You can activate it later by following the next steps.

Step 12 From the Action Column, click to Activate Your Space